I must admit that I am a loyal customer of Amazon. I pay an extra $79 a year to have two-day free delivery of almost everything I buy and I buy quite a bit from them. I get many things the next day. It amazes me just how quickly they can get my order to me!
Another company that amazes me is Google. If I have a question on just about anything I can get many different views on the subject usually within a minute or two. I can remember in high school and even college spending hours in the library scouring through twenty-four book encyclopedias and many other books to find a minute amount of info I can now get in seconds.
Would you feel better about paying your taxes if our government treated you like Amazon or Google did? I know I certainly would. Most of my interactions with government employees have been strained at best. It seems that they are annoyed to have to deal with me. When our mail man has to deliver a package to the door because he is unable to stuff (and I really mean stuff) it in the mail box he seems to just want to get out of there as quickly as possible so he would not have to talk to us. I have also had some dealing with State employees where they seemed to lack any flexibility or even understand of my problem at hand much less even want to help me deal with them.
Now don’t get me wrong, there have been instance where it was a pleasure to deal with some government employees. Gib, our first mail person when we moved into our farmhouse spent several minutes welcoming us to the neighborhood and letting us know about the area. Sometimes he would bring the mail to our house just to see how we are doing! Believe it or not our local auto license branch has some very pleasant workers there who never fail to smile when they interact with their customers.
I also don’t want you to get me wrong that all private businesses are better than government ones. I could tell you many stories about store clerks who the idea of actually helping a customer seems very foreign to them. Then there are those who only want to draw their paycheck and little else. There are also the Audix systems my wife absolutely dreads interacting with. Why can’t businesses let us talk to a real person once in a while?
I don’t know what it would take to have customer service like I get from Amazon in a government format. If only someone can figure that out….
But I’m just a simple guy so what do I know….